Delivery Information
Delivery Cost
A Standard Delivery charge of £4.95 inclusive of VAT is added to all orders weighing under 30kg being delivered to the UK mainland.
Free Delivery applies to orders over £50.00 in total and is for UK mainland deliveries only.
We cannot deliver to PO Box or BFPO addresses. If a parcel is returned to us because a PO Box or BFPO address has been entered, the full costs of return and redelivery will be charged - currently £12 for the return and £4.95 for the redelivery.
Overseas Customers
We deliver to all countries listed at the checkout stage, if your country is not showing then we currently do not deliver to that country. Shipping costs are worked out automatically depending on the volumetric size and weight of the parcel that is to be shipped. Please select your delivery country at the basket stage and the shipping costs will be applied accordingly.
VAT is charged at 15% for all sales to EU countries. UK VAT is removed for all sales to Non EU countries as you may be charged VAT at your local rate upon delivery. This will be shown when your country is selected within your shopping basket.
We reserve the right to amend shipping costs once an order is placed if they are deemed by us to be incorrect by error of our system.
Delivery Time
All items available to purchase on Nice2Tri.com are in stock, therefore we aim to dispatch goods within 48 working hours of receipt of your order, however during busy periods this can take up to 7 working days.
Nice2tri.com relies upon the services of a third party courier. In the unlikely event that the courier fails to perform the service which they are required, we cannot be held responsible for the late delivery of an item.
Who is Our Courier?
For UK mainland orders with a total weight of over 2 kg the courier used will be DPD or DHL. You should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered (e.g. no-one at home), a card will be left by the carrier with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the carrier.
If the total parcel weight is less than 2kg we will use the Royal Mail Recorded Delivery service to deliver your goods. Again, someone must be available at the delivery address to sign for your parcel. If no-one is in at the time of delivery, a card will be left and you will be required to collect the parcel from your local post office described on the card.
If a parcel is returned to us because of non delivery due to no-one home and non collection from the depot, we do get charged for the return. Therefore, the charge of £12 will be passed on to you. In this instance you will also be required to pay the delivery charge of £4.95 again for us to re-dispatch
Tracking your Parcel?
When your order is dispatched you will receive an email confirming your order has left our premises. In most cases, the email will contain a tracking number from the relevant carrier. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the carriers website and enter your tracking number in the tracking box.
If you do not have a tracking number on your email, please don't hesitate to email us and we will provide you with a tracking number if the parcel has been shipped.
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give the carrier your telephone number in case they need to contact you regarding the delivery. This information will not be kept by the carrier or used by any other third party.
