Delivery Cost?
A Standard Delivery charge of £5.95 inclusive of VAT is added to all orders weighing under 20kg being delivered to the UK mainland.
Very heavy items may incur a seperate delivery charge of up to £35 to the UK mainland. This will be illustrated either in the items description or at the shopping basket stage.
The Free Delivery offer is for orders of over £150 in total and is for UK mainland deliveries only. The Heavy Free Delivery offer applies to the UK mainland only.
Overseas Customers?
The shipping costs are worked out automatically depending on the volumetric weight of the parcel that is to be shipped, please select your delivery country at the basket stage and the shipping costs will be applied accordingly.
VAT is charged at 17.5% for all sales to EU countries. UK VAT is removed for all sales to Non EU countries as you may be charged VAT at your local rate upon delivery, this will be shown when your country is selected within your shopping basket.
We reserve the right to amend shipping costs once an order is placed if they are deemed by us to be incorrect by error of our system.
Delivery Time?
We make every effort to ensure all items are in stock therefore we aim to dispatch all orders within a few days of receipt, however in the unlikely event that an item is out of stock you will be notified by email with an expected delivery time and kept informed of any changes to this. We may part ship an order to you if a large order will be held up by a single item, you will be notified of this.
Nice2tri.com relies upon the services of a third party courier. There are unfortunately on few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.
Who is our courier?
For orders to be delivered within the UK mainland which have a total weight of over 2 kg, the courier used will be Interlink Express, you should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left by Interlink Express with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the couriers. If the total parcel weight is under 2kg we will use the Royal Mail Recorded Delivery service to deliver your goods, again someone must be available at the delivery address to sign for this. If noone is in at the time of delivery a card will be left and you will be required to collect the parcel from your local post office described on the card left. If a parcel is returned to us because of non delivery due to no-one home and non collection from the depot, we do get charged for the return, therefore an admin charge of £12 will be made to receive the parcel in to our warehouse. In this instance you will also be required to pay the delivery charge of £5.95 again for us to redispatch.
Tracking your parcel?
When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have an Interlink Express or Royal Mail Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the Interlink Express or Royal Mail Website and enter your tracking number in the tracking box.
If you do not have a Tracking number on your email, please don't hesitate to email us and we will provide you with a tracking number if the parcel has been shipped.
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give Parcelforce your telephone number in case they need to contact you regarding the delivery. This information will not be kept by Interlink Express or used by any other third party.
